Denver Water, for example, had 1,997 claims in 2014 and 2,222 claims in 2015, says Travis Thompson, media relations coordinator. Thousands of your fellow homeowners across the country take advantage of such policies every year. The Beaufort-Jasper Water & Sewer Authority, which serves about 50,000 customers in the Lowcountry region of South Carolina, offers refunds averaging $40 for residential customers and $100 to $140 to commercial customers who have, for example, experienced a broken sprinkler head, says Dottie Hofmann, deputy general manager for finance and administration. The utility will review the last few months' bills to measure the extent of the overage in the month when the leak occurred. The utility then will reimburse some percentage of the overage caused by the leak in that month. Proof of repair must be submitted (a plumber's bill or receipts for parts purchased by the homeowner). To recover one-time water losses, a customer must contact the agency’s customer service department or fill out a form on the agency's website. It's an incentive to try to motivate customers to fix a leak." John Tang, vice president of government relations and corporate communications at San Jose Water Co., says, "It's really a public benefit, particularly here in California, with the drought we have.
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